Frequently Asked Questions

How do I add my Linux machine to the Dashboard?

If you are a new user,

1. Download the latest script to receive download link for the latest script package.
2. Unzip the package file and go to the scripts folder.
3. Provide an appropriate permission (executable permission) to the scripts.

   Example: chmod a+x *.pl

4. Execute 'account_setting.pl' to setup your account and follow the instructions.
5. Execute 'login.pl' to login to your account, if you have not logged in while setting up your account using 'account_setting.pl'.

Login to your account via the web interface and your Linux machine will appear in the dashboard now. You can remotely configure backup set, manage backup schedules, settings etc.

If you are an existing user,

1. Run 'check_for_update.pl' script from your script path on your Linux machine and follow the instructions.
2. Post updating your scripts to the latest version, you must login to your account.

Your Linux machine will appear in the dashboard now. You can remotely configure backup set, manage backup schedules, settings etc.

Visit our scripts page for more information.

How can I manage my Linux machines from the Dashboard?

You can manage all your connected Linux machines from the 'Computers' tab on the dashboard. You can also view backup details like last backed up time and the status of each backup.

To manage,

1. Log in to the IDrive web interface with your user credentials.
2. Click the 'Computers' tab. The list of all the backed up computers appear here.
3. Click the Linux machine name to initiate or schedule backups, perform restores, configure settings and view logs.

The following statuses indicate that the connected computer is online or offline:

The computer is online and web access is enabled.

The computer is offline and web access is enabled.

Indicates that web access is disabled for the computer

Why am I unable to access my Linux machine via dashboard?

If you are unable to access your Linux machine via Dashboard, it could be because of the following reasons:

1. Desktop access is disabled
   
   1. Run account_setting.pl and post validation, your account details will appear on the screen.
   2. Check if Desktop access is ‘Enabled’. If not go to 'Edit your account details' -> 'Desktop access' and enable it.
2. Dashboard service is not running
   
   1. Run account_setting.pl and post validation, your account details will appear on the screen.
   2. Check if Dashboard service is 'Running'. If not, go to 'Edit your account details' and select 'Start/Restart dashboard service' to start it.

After performing the above checks try to access your machine via dashboard and if the issue persists contact support.

What is Archive Cleanup?

Archive Cleanup compares the files of your local storage, selected for backup, with the files in your IDrive online backup account. It then deletes the files present in your account but not on your local machine. This feature thus helps you to free up space in your online backup account.

When you try to set periodic archive cleanup via dashboard, you can change number of days after which you like to run archive cleanup and percentage of the total no. of files to be considered for deletion. This percentage based control helps to avoid large-scale deletion of files in your account.

Archive cleanup will run only after the days you have selected above from the current date.

How do I backup my Linux server using IDrive?

You can backup your Linux servers using IDrive scripts package, which is a bundle of perl scripts. To perform all your IDrive operations, download the scripts and follow the instructions provided in the readme.txt file.

Can I schedule backups from my Linux server?

Yes. You can do the schedule backup using IDrive backup scripts

Is there any preliminary setting that needs to be done before I start my backup?

Ensure that you have provided appropriate permissions (executable permission) to the IDrive Backup scripts.

When I restore data, the permissions and owner / group information is different from source. Why?

IDrive stores your data with a fixed owner / group and set of permissions that may be different from original set of owner / group and permissions. After you restore the data, ensure that the permissions and ownership information is modified appropriately.

Is there any simple way to backup MySQL database?

Follow the below steps to backup your MySQL database.

1. Create MySQL database dump file using following command
   $mysqldump sample_database > /usr/local/mysql_sample_database
2. Backup the database dump file using Backup scripts.

While configuring my account, I see two options, ‘Create new Backup location’ and ‘Select from the existing backup location’. Why is that?

While configuring your account, two options such as, ‘Create new Backup location’ and ‘Select from the existing backup location’ may appear. This is because, one or more devices are configured with your account but there is no backup location configured for that particular device from which you have logged into the account. So you can either create new backup location for that device or link the device with the existing Backup Location.

Why can't I see the ‘Backup type’ for my IDrive account?

For some IDrive accounts users may be unable to see ‘Backup type’, because the default backup type for these accounts is set as Mirror.

How can I exclude files/folders from backup set?

To exclude files/folders,

1. Run edit_supported_files.pl script.
2. Select option 3 'Edit your Full Path Exclude List'. The FullExcludeList.txt file will open in a text editor.
3. Add full absolute path of the files/folders that you wish to exclude. Enter each item in a new line.
4. Save and exit.

Example:

Your Backupset contains /home/Documents and if you want to exclude /home/Documents/temp, write this folder path ie: /home/Documents/temp in FullExcludeList file.

Can I exclude files/folders based on partial file/folder names?

Yes, you can exclude files/folders from backup set based on partial file/folder names.

To exclude files/folders,

1. Run edit_supported_files.pl script.
2. Select option 4 'Edit your Partial Path Exclude List'. The PartialExcludeList.txt file will open in a text editor.
3. Add the partial name of the files/folders that you wish to exclude. Enter each item in a new line.
4. Save and exit.

Example:

Your Backupset contains /home/Documents and if you want to exclude all the pst files from this folder like /home/Documents/designtutorials.pst, /home/Documents/new.pst, /home/Documents/James/tutorials.pst etc then write "pst" in PartialExcludeList file.

How can I exclude files/folders based on regex pattern?

To exclude files/folders based on regex pattern,

1. Run edit_supported_files.pl script.
2. Select option 5 'Edit your Regex Exclude List'. The RegexExcludeList.txt file will open in a text editor.
3. Add the regex pattern of the files/folders that you wish to exclude. Enter each item in a new line.
4. Save and exit.

Example:

Your Backupset contains /home/Folder01 , /home/Folder02, /home/FolderA, /home/FolderB. If you want to exclude all folders/files that contains numeric values in the name, i.e. /home/Folder01, /home/Folder02, then write Folder\d+ in RegexExcludeList file.

I am getting 'unable to find compatible binary' error during account setting script execution. How do I configure my account?

To configure your account,

1. Download the zip file from the links below, based on machine architecture.
2. Run account_setting.pl <full path of the downloaded zip file> e.g account_setting.pl ‘/home/user/Downloads/IDrive_Linux_64.zip’
3. Follow the instructions provided to complete the configuration process.

How do I uninstall IDrive scripts package ?

Uninstalling the script package from your system will leave the files/folders of your system liable to digital disasters.

To uninstall the script bundle, run the below command and follow the instructions. $./Uninstall_Script.pl

This script will automatically remove all package script files and other dependency files. It will also cleanup the scheduled backup/restore jobs if any.

My scheduled jobs are not running. What should I do?

IDrive cron service must be running for all scheduled jobs to work.

To verify status of the cron service and restart,

1. Run the ‘account_setting.pl’ script and verify if ‘IDrive cron service’ is running.
2. If the service is not running, select the ‘Edit your account details’ option.
3. Select 'Start/Restart IDrive cron service' option and follow the instructions to start the IDrive cron service.

My local Express drive is not listed for selection. How can I get it listed?

The Express drive must be mounted on your Linux machine to get listed on the dashboard. If the connected device is not listed, then you need to manually enter a mount path to use Express Backup.

I am getting the message "You do not have permission to modify the selected settings. Contact the admin of your account". Why?

If you are getting this message, it means your account administrator has locked the setting for you. You must contact your admin to unlock and allow access.

What is snapshot feature in the dashboard in restore page?

Snapshots are historical view of your data, stored in IDrive account, which allow you to perform point-in-time recovery. They are useful especially in case your systems were attacked by ransomware or other malicious software.

If your data is infected with encryption-based ransomware, all you need to do is select a time-line before the infection and restore it.

To perform snapshot based restore,

1. Go to the 'Restore' tab and click 'Snapshots'.
2. Select the date and time and click 'Submit'. A list of all the data backed up on or before the selected date appears.
3. Select the required files/folders and click 'Restore to <Computer Name>'.

   Note: For some accounts Snapshots are not available.