As most Internet Service Providers (ISPs) provide some type of spam filters, chances are that emails from IDrive may get mistakenly sent to your
Spam folder. In order to avoid this, we request you to add IDrive to your trusted list of senders, contacts or address book. This is also known as Whitelisting. If you do not see an email from IDrive in your inbox due to the filtering by ISPs, check for the email in your spam
folder, open the email and mark it as "not spam".
To add IDrive as a safe sender, click the link to any of the below ISPs or email clients.
GmailTo make sure emails get delivered to your inbox, you must add email@example.com and firstname.lastname@example.org to your contacts list.
Outlook 2003 (or higher)Because of the various email platforms that can work with Outlook, it is tricky to tell how to receive all emails in your Outlook inbox. However, you can make sure you see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display properly.
To have HTML display emails correctly, users can:
To change settings:
To add sender to address book:
To add domain to safe sender list:
If IDrive email is being filtered, try adding email@example.com and firstname.lastname@example.org to your "Address Book" or "Contact list".
If messages continue to be sent to your junk folder, contact your ISP or spam filter application support and ask how to whitelist the IDrive email domain @idrive.com.